Customer Service Admin Based in Upper North Shore

我们是一家在浴室零售行业具有良好声誉的公司，目前正在寻找一名客服助理加入我们的团队。该岗位是我们与到访者和电话联系的主要联系人，负责提供高质量的服务，行政和文书支持。

岗位区域：
Mt Kuring Gai Back Office

职责：
客服助理负责但不限于以下任务：
• 在与主动客户交流时保持愉快友好的态度。
• 解答潜在客户通过电话和电子邮件提出的查询。
• 与客户电话沟通并记录收到的付款，并更新客户档案。
• 将电话转接给适当的部门及同事。
• 记录信息并将其传达给相关同事。

岗位要求：
• 前台接待经验。
• 出色的人际交往和沟通技巧，以及保持愉快友好的工作态度的能力。
• 出色的时间管理技巧和高度的灵活性。
• 具有高度注重细节的高效工作能力。
• 在回答询问时表现出色的人际交往能力和电话礼仪。
• 积极的态度和良好的团队合作能力。

经验：
• 办公室行政/客户服务：1年（优先考虑）

我们将提供相关流程的培训，但具有类似行业1年或以上经验的申请人将被优先考虑。

如果您认为自己是我们正在寻找的人，并且能够与我们的团队融洽相处，或者想进一步讨论这个机会，请致电0409 368 677或发送求职信和简历至e.idealbathroomcentre@gmail.com。

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We are a Well-established company in the bathroom retail industry is looking for proactive Customer Service Admin Assistant to join our team. The role is our key contact person for people attending and phoning is responsible for the provision of high-quality service, administrative and secretarial support.
Responsibilities:
The Customer Service Admin is responsible and accountable for but not limited to, the following tasks:
• Maintain a pleasant and friendly manner while communicating with proactive Customers.
• Attend to queries from prospective customer via phone and email.
• Collect payment over the phone with customer and record received payment, and update customer profile.
• Introducing and transferring phone calls to staff as appropriate.
• Recording messages and passing them on to relevant staff members.

Position Location Based:
We Require ONE Candidates. at our back office located in Mt Kuring Gai

What you will need to success:

• Receptionist experience.
• Excellent interpersonal and communication skills and the ability to maintain a pleasant and friendly working manner.
• Excellent time management skills and a high degree of flexibility.
• Ability to work efficiently and effectively with a high degree of attention to detail.
• Demonstrating excellent interpersonal skills and telephone manner when answering enquiries.
• A positive attitude and the ability to work well in a team

Experience:
• Office Administration/Customer Service: 1 years (Preferred)

Training in our processes will be provided, however applicants with 1+ year's experience in a similar industry, will be highly considered

If you think you’re the person we’re looking for and would fit in with our team, or would like to discuss this opportunity further, please contact on 0409 368 677 or send a covering letter and CV to e.idealbathroomcentre@gmail.com